FAQ's

Frequently Asked Questions

Q: What payment methods do you accept? A: We accept payment via Visa, Mastercard, American Express, and PayPal.

Q: Do you offer international shipping? A: Currently, we only ship within the UAE.

Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or directly on the courier's website using the tracking number provided.

Q: Can I cancel or change my order after it has been placed? A: Unfortunately, once an order has been placed, we are unable to cancel or make changes to it. Please review your order carefully before completing your purchase.

Q: What should I do if I receive a damaged or defective item? A: If you receive a damaged or defective item, please contact us immediately at customerchat24.07@gmail.com with your order number and a photo of the damaged item. We will arrange for a replacement or refund as soon as possible.

Q: How do I return an item? A: Please refer to our Returns & Exchanges Policy for detailed instructions on how to return an item.

Q: How can I contact customer service? A: You can reach our customer service team via email at customerchat24.07@gmail.com. We strive to respond to all inquiries within 24 hours.

Q: Do you offer discounts for bulk purchases? A: Yes, we offer discounts for bulk purchases. Please contact us at customerchat24.07@gmail.com for more information.

Q: Can I change the shipping address for my order? A: If your order has not been shipped yet, please contact us at customerchat24.07@gmail.com with your order number and the new shipping address. We will do our best to accommodate your request.

Q: Do you offer gift wrapping services? A: Yes, we offer gift wrapping services for an additional fee. Please select the gift wrapping option at checkout.